Privacy Policy

Last updated: January 15, 2026

SimpleClaims ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

1. Information We Collect

Information You Provide

• Account Information: Name, email address, password, and role (homeowner, contractor, or vendor) when you create an account.
• Claim Data: Photos, videos, descriptions, expense records, and documents you upload related to property damage claims.
• Payment Information: Billing details processed securely through our third-party payment processor (Stripe). We do not store your full credit card number.
• Communications: Messages you send through our contact form, support tickets, or email correspondence.

Information Collected Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Pages visited, features used, time spent, clicks, and navigation paths.
• Location Data: Approximate location based on IP address. We do not collect precise GPS location without your consent.
• Cookies: We use cookies and similar tracking technologies as described in our Cookie Policy below.

2. How We Use Your Information

• Provide, maintain, and improve our Services
• Process transactions and send billing-related communications
• Send service announcements, updates, and security alerts
• Respond to your inquiries and support requests
• Analyze usage patterns to improve user experience
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf (hosting, analytics, payment processing, email delivery).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time by contacting us at privacy@simpleclaims.app.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

7. Cookie Policy

We use the following types of cookies:

• Essential Cookies: Required for the website to function (session management, security). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics). Anonymized IP addresses.
• Preference Cookies: Remember your settings and choices (theme, language).

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.

8. GDPR Compliance (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• We process your data based on consent, contract performance, or legitimate interest.
• You have the right to access, rectify, erase, restrict, or port your data.
• You may withdraw consent at any time without affecting prior processing.
• Our Data Protection Officer can be reached at dpo@simpleclaims.app.

9. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our website or sending you an email. Your continued use of the Services after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@simpleclaims.app
• Mail: SimpleClaims, Inc., Dallas, TX, USA
• Web: Contact Form